FAQs

Therapy is a highly tailored service and process. There are no requirements for attending therapy. Folks often come to us to help them in regards to achieving goal(s), managing and better understanding mental health, getting unstuck, and/or resolving issues and conflicts.

At Your Story Counselling Services we do our absolute best to match you with the right therapist and modality in order to better fit your needs and goals. All of our therapists offer a free 15 minute phone consultation in order to answer any questions and address any needs or concerns.

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It is important for you to feel comfortable with the person you are working with. All our our therapist's email and phone number extensions are listed on our contact page, you can feel free to contact them directly or contact our intake coordinator to be matched to a therapist that fits your needs and schedule availability.

Our services are by appointment only. Give us a call at 416-473-3333 ext. 1 or email us at info@yourstorycounselling.com to arrange an appointment.

Once a time has been confirmed we will send you a link to our online client portal where you will receive a welcome package with all of our information and forms to sign before your session.

It really depends! The amount of time one spends in therapy depends on the goals or concerns one is trying to achieve and resolve in therapy.

Our goal in therapy is to help you develop a deeper awareness and insight into your life in order to better know which tools and strategies to utilize. Once these steps are achieved, we will then work with the you to determine together whether the next steps are to continue with therapy and set new goals or to complete therapy for the time being.

For those curious or wanting to have a certain number of sessions to expect, we typically say that the average length of therapy before seeing long term sustainable results will be 5 to 8 sessions (each session being 50-60 minutes long, sessions spaced apart weekly, bi-weekly, or monthly). These numbers can certain change depending on the particular matters you are bringing to the therapy room.

For couples or family therapy, the length of time in therapy can also be longer (around 4-6 months is the average with weekly or bi-weekly sessions often times) as matters brought on can be more complex and there are more concerns and dynamics to consider with more people as well.

Your right to privacy and confidentiality is of the utmost importance to us. When outside the confines of the therapy room, your therapist will not acknowledge or try to approach you. This is done to ensure that we do not jeopardize your privacy. However, if you would like to approach your therapist, you will be more than welcome to do so.

Please be reminded thought that these conversations will be brief and short and that your therapist will not be able to speak with you in regards of your therapy and process in public. We encourage you to not engage in any lengthy discussions in public or outside of the therapy office.

Psychotherapy services are strictly confidential and are regulated in the Province of Ontario in order to protect your privacy.

The conversations you have with your therapist will be strictly confidential. We do not release any information about you to anyone without your permission, except as required by Ontario law.

In incidents where one or more of the following is present, confidentiality may be broken and appropriate authorities would be contacted:

• harm to self or others

• child abuse (physical, sexual, neglect, emotional abuse, witnessing of intense fighting)

• court ordered release of records

• sexual abuse or harassment by a registered health professional

• extended health insurance claim via psychologist and/or social worker

• individual therapy within couple therapy (your couples therapist may see each partner individually for a few times, whatever was discussed in the individual sessions will be summarized and brought back to the couple session)

We will always let you know of our need to break confidentiality prior to reporting to the required authorities, with the exception of time sensitize and/or crisis incidents.

You're welcome to request a specific therapist, though availability may vary. Rest assured, all of our therapists are highly skilled and compassionate professionals experienced in supporting a wide range of concerns. Whoever you work with, you’ll be in caring, capable hands.

We offer affordable therapy through virtual sessions by video or phone. In-person appointments are also available with select therapists at our Vaughan and Markham locations, serving clients across York Region.